Terms and Conditions

Products and availability

Stocks of all goods on offer are limited. Polliacks Music shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Polliacks Music be unable to fulfill any orders placed by you at the advertised prices due to stock having sold out, Polliacks Music will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy") below.

Agreements of sale

An agreement of sale only comes into effect if and when:

    • you electronically submit a properly completed order for one or more products in your shopping basket; and
    • payment is either authorised, or received by Polliacks Music in its bank account.

Termination of Sales & Cancellation of Orders

  • By Polliacks Music: Polliacks Music reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Polliacks Music, in whole or in part, on notice to you. Polliacks Music shall only be liable to refund monies already paid by you (see Polliacks Music's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
  • By You:  Subject to certain charges, the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a full purchase price refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.

Amounts payable by You


The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.

Delivery Charges:

Delivery charges differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. Delivery prices are automatically calculated based on these factors and displayed at the time of payment.

Value Added Tax:

Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.

Import Duties:

Import duties may be payable by recipients of goods in foreign countries. Polliacks Music does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.


Polliacks Music shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Polliacks Music will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

Payment Methods

Your payment for any products ordered from Polliacks Music must be made to Polliacks Music's bank account in any one of the following ways:

  • Credit card payments. At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. If such authorisation is not obtained, the order will be cancelled. If authorisation is obtained, payment in respect of the order may be collected immediately.
  • Bank deposits & Electronic Funds Transfer. If you select the 'pay via bank deposit' button,instructions will be given on how to deposit monies into Polliacks Music's bank account and it would be subject to the following rules:
    • the exact amount must be paid; 
    • the payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer; 
    • no transfers maybe made from ATM's; 
    • cheque deposits are subject to a clearing period.; 
    • no bank deposits are accepted from outside the borders of South Africa; 
    • and your order will be cancelled if you choose to pay bybank deposit and the amount due is not paid within 5 business days.

Defects, Returns, Refunds & Guarantees

Should you not be satisfied with any product purchased by you on the Website, by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced, as the case may be. The Refund Policy regulates your rights in this regard. Please click here to read such Refund Policy.


Save for Polliacks Music being liable to you –

    • under the Consumer Protection Act 68 of 2008 (“CPA”) in relation to any products sold by Polliacks Music to you via the Website;
    • and under sections 43(5) and 43(6) of the ECT Act in relation to Polliacks Music's payment systems not being sufficiently secure,

Neither Polliacks Music nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website. Furthermore, Polliacks Music makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to Polliacks Music.

Although the products sold via the Website may be under warranty, the Website itself is supplied on an "as is" basis and has not been compiled or supplied to meet your individual requirements. It is your sole responsibility to satisfy yourself prior to accepting these T&C that the service available from and through this Website will meet your individual requirements.

Information, ideas and opinions expressed on this Website should not be regarded as professional advice or the official opinion of Polliacks Music and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Website.


Polliacks Music shall take all reasonable steps to protect your personal information.

Polliacks Music may electronically collect, store and use the following of your personal information:

    • name and surname;
    • birth date;
    • gender;
    • country of residence;
    • closest city;
    • non-personal browsing habits and click patterns;
    • e-mail address;
    • mobile number (if provided by you);
    • IP address; and
    • ID number / passport number.

Polliacks Music collects, stores and uses the abovementioned information for the following purposes:

    • to greet you when you access the Website;
    • subject to your consent, to inform you of facts relating to your access and use of the Website;
    • subject to your consent, to inform you about competitions and special offers from Polliacks Music and/or its partners / affiliates;
    • to compile non-personal statistical information about browsing habits, click-patterns and access to the Website;
    • to verify your identity when transacting with Polliacks Music; and
    • to ensure that the goods are received by the addressee;

Information detailed above is collected either electronically by using cookies or is provided voluntarily by you. You may determine cookie use independently through your browser settings.

You may elect not to receive any communications from Polliacks Music and/or its partners / affiliates.

Polliacks Music may collect, maintain, save, compile and share any information collected from you, subject to the following provisions:

    • Polliacks Music shall not disclose your personal information unless –
      • you consent thereto; or
      • through due legal process.
    • Polliacks Music may compile, use and share any information that does not relate to any specific individual; and
    • Polliacks Music owns and retains all rights to non-personal statistical information collected and compiled by Polliacks Music.

Changes to Agreement

Polliacks Music may, in its sole discretion, change these T&C or any part thereof at any time on notice to you.  It is your responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on, or from using in any way, the Website.


Refund Policy


Save for certain exceptional cases (as listed below), Section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a full purchase price refund within 30 days thereafter, subject to being charged by Polliacks Music, as the case may be, for the return of the goods.  You will thus be able to return certain products that you are not satisfied with for any reason within such 7 day period. Please notify Polliacks music of such a return via email or telephone, 083 308 0910.


If a product purchased is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the ECT Act entitles you to cancel such sale on 7 days notice to the seller of such product, the functionality for giving such notice being provided on the ‘my orders’ webpage of the Website.

Should a product purchased be unavailable, the seller thereof must notify you and issue a full refund within 30 days after such notice.


Should you be entitled to a refund for any reason, such refund shall –

    • in the case of payment having been made by credit card, be effected on the credit card account;
    • in other instances, be credited to your Polliacks Music shopper profile, in which case you have the right to request that the funds be paid into your bank account, being your bank account as reflected on Polliacks Music's records. Polliacks Music will not, in this instance, pay funds into a third party bank account.


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