Shipments and returns

Packaging and shipment

Packages are generally dispatched within 2 days after receipt of payment. Polliacks provides a door to door courier service in the major city centra, namely the greater Gauteng area, Rustenburg and Middelburg, Polokwane and surrounds, Durban and surrounds and Cape Town and surrounds. In the order checkout process, your shipping address' area code will be checked and if it falls within the delivery area of the courier service, the checkout page will show the shipping cost for delivery via courier. Please consult the Fastway website for delivery areas.  Tracking and tracing of your parcel is available on your order details page on our website. Please see your invoice for tracking details.

For areas not covered by the courier service, parcels are shipped via South African post office counter-to-counter service. Please ensure that you provide your regular postal address in the case of selecting the Post Office as your carrier. The Post Office provides tracking and tracing of your parcel via their website. Please see your order details page for a link to the tracking and tracing website.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. If you place more than one order and you want to combine the shipment of the orders, please notify us of the order numbers to be combined and we'll try to combine them if none of the orders have been packed and shipped yet.

Returns

Should you have a problem with a product, you can return it to Polliacks Music within 14 days of receipt for a full refund. Please return the product undamaged and in its original packaging. Please see our Terms and Conditions for our refund policy.


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